How to fill out the support ticket?

Blocktrade takes great pride in our Customer service that works around the clock to provide fast and best possible solutions. We learn from every single interaction with our customers so that we can build better and more efficient customer service.


On our website:

we provide an extensive library of information, that we regularly update, where you will find answers to most of your questions. There, you can also find some step by step tutorials on how to get started on exchange, from opening the account to verification related issues and updates about our company. When you ask us something that is not explained in our knowledge base, we will make sure to put the answer there for other customers, that may look for the same solution in the future. 


If you weren’t able to find an answer to your question in our knowledge base or you are experiencing a technical issue, then it is time to open a ticket, click HERE to see how. 


If you are experiencing an issue, here are some tips to follow when writing to us:

  • Please be precise in selecting the issue type (under “What do you need help with”?) as this will greatly expedite the support process.
  • Please give as much information as you can, even if you feel some might be unnecessary.
  • Please attach files (screenshots, photos, email, etc.), as it helps us understand your problem and help you faster. 
  • Please provide feedback if you think we could improve our service in any way.

For example, if you first write to us, that there is an error when you try to log in to your account and you do not include more detailed information on what kind of an error happened and include a screenshot, then our first response will be asking you to kindly provide more information. If a detailed description and a screenshot or a video capture are sent to us from the start, there is no need for extra questions and we can dive in straight to the issue. 

We strive to solve an issue as soon as possible to enable you to use our trading platform hassle-free.