Deposits, withdrawals and trading

What cryptocurrencies can I trade on Blocktrade?
Currently available: BTC (Bitcoin) ETH (Ethereum) LTC (Litecoin) XRP (Ripple) BCH (Bitcoin Cash) BTT ( Token) BAT (Basic Attention Tok...
Mon, 2 Sep, 2019 at 2:11 PM
How long do FIAT deposits take?
The EUR (SEPA) deposits typically take 1-5 business days. The times can vary in case of an influx of new customers.  If it is taking an unusual amou...
Wed, 19 Feb, 2020 at 10:48 AM
How long do withdrawals take?
Execution times can vary, but typical estimated times are listed below. EUR SEPA: 1-5 business days These are estimates and additional delays in proc...
Wed, 19 Feb, 2020 at 9:17 AM
Deposited cryptocurrency to wrong address
If you have deposited cryptocurrency to the wrong address, please contact our customer service through help widget on the platform itself or via email suppo...
Fri, 5 Jun, 2020 at 1:15 PM
Why is my BIC invalid?
If you get the error message 'Invalid BIC' when trying to make a EUR withdrawal this probably means that your bank is not part of the network of S...
Mon, 2 Sep, 2019 at 1:59 PM
Currency Exchange: Buying/Selling and Currency Pair Selection
In currency exchange, there is always one currency that is bought and one that is sold (the sold currency is usually used to purchase the bought currency). ...
Thu, 20 Feb, 2020 at 11:27 AM
How long do cryptocurrency deposits take?
After a transaction is broadcasted to a Blockchain, it is presented to be included in a block by the miners. Once a transaction has been included in a block...
Thu, 20 Feb, 2020 at 10:29 AM
Withdrawal confirmation via email
Once you initiate a withdrawal you will receive a notification about an email being sent.  Please check your email for a new message from [email protected]
Thu, 20 Feb, 2020 at 1:10 PM
Sending and receiving Ethereum and customer Ethereum tokens via smart contracts?
Our wallets employ smart contracts for Ethereum and custom Ethereum tokens, in order to be able to implement multi-signature wallets. Not all wallet provide...
Mon, 13 Jan, 2020 at 9:40 AM
How do I withdraw EUR?
The EUR withdrawal process is very similar to the cryptocurrency withdrawal process.  You navigate to your wallet and click send on EUR.  From the d...
Mon, 13 Jan, 2020 at 9:19 AM