1. At the bottom of the screen on your Dashboard choose Add Funds.  2. On the next page, please choose, from the drop-down menu, the asset you wan...

The EUR deposits typically take 1-5 business days. The times can vary in case of an influx of new customers.  If it is taking an unusual amount of t...

Once you initiate a withdrawal you will receive a notification about an email being sent.  Please check your email for a new message from [email protected]

After a transaction is broadcasted to a Blockchain, it is presented to be included in a block by the miners. Once a transaction has been included in a block...

If you have deposited cryptocurrency to the wrong address, please contact our customer service through help widget on the platform itself or via email suppo...

Since the digital transaction protocols are often an irreversible process, it is, probably, unlikely that you will receive your funds back if they were sent...

In currency exchange, there is always one currency that is bought and one that is sold (the sold currency is usually used to purchase the bought currency). ...

Blocktrade has upgraded their wallet service and all the wallets on the Exchange have been transferred to the new service provider.  This means that now, y...

If you wish to see the status of your orders, you can find these under the "Orders" tab:   You can see if the order was Buy/Sell (Green/Re...

The EUR withdrawal process is very similar to the cryptocurrency withdrawal process.    1. You navigate to your Wallet or Dashboard and click on Withdraw...