Deposits, withdrawals and trading

Depositing FIAT currency to your account for the first time
1. At the bottom of the screen on your Dashboard choose Add Funds.  2. On the next page, please choose, from the drop-down menu, the asset you wan...
Wed, 3 Nov, 2021 at 10:26 AM
How long do FIAT deposits take?
The EUR deposits typically take 1-5 business days. The times can vary in case of an influx of new customers.  If it is taking an unusual amount of t...
Tue, 19 Oct, 2021 at 1:18 PM
Withdrawal confirmation via email
Once you initiate a withdrawal you will receive a notification about an email being sent.  Please check your email for a new message from [email protected]
Tue, 19 Oct, 2021 at 1:22 PM
How long do cryptocurrency deposits take?
After a transaction is broadcasted to a Blockchain, it is presented to be included in a block by the miners. Once a transaction has been included in a block...
Fri, 5 Nov, 2021 at 6:47 PM
Deposited cryptocurrency to wrong address
If you have deposited cryptocurrency to the wrong address, please contact our customer service through help widget on the platform itself or via email suppo...
Tue, 19 Oct, 2021 at 1:19 PM
Crypto withdrawal to wrong address
Since the digital transaction protocols are often an irreversible process, it is, probably, unlikely that you will receive your funds back if they were sent...
Tue, 19 Oct, 2021 at 1:20 PM
Currency Exchange: Buying/Selling and Currency Pair Selection
In currency exchange, there is always one currency that is bought and one that is sold (the sold currency is usually used to purchase the bought currency). ...
Tue, 19 Oct, 2021 at 1:21 PM
How to Update Your Wallet Address
Blocktrade has upgraded their wallet service and all the wallets on the Exchange have been transferred to the new service provider.  This means that now, y...
Mon, 27 Jun, 2022 at 1:55 PM
How to see order status or cancel an active order?
If you wish to see the status of your orders, you can find these under the "Orders" tab:   You can see if the order was Buy/Sell (Green/Re...
Fri, 17 Jan, 2020 at 12:26 PM
How do I withdraw EUR from my Blocktrade account?
The EUR withdrawal process is very similar to the cryptocurrency withdrawal process.    1. You navigate to your Wallet or Dashboard and click on Withdraw...
Wed, 3 Nov, 2021 at 10:34 AM