When submitting a support query, please provide as much information regarding the issue as possible, so that we can help you resolve the problem. If you...

To change your password or the PIN code, you first click on "More" from your "Dashboard" menu: Then click on Settings: ...

You can change or cancel the order if the order has not been filled into the market yet (it is still active).  If you wish to cancel your order, click on ...

Please be aware that you only have three attempts to enter your PIN code correctly. ⚠️ The first time counts as one of the attempts, and then the warn...

If you wish to withdraw your assets from your Blocktrade account via mobile app, here is step-by-step:  When you open Blocktrade mobile app, you will s...