Miscellaneous

Blocktrade emails not reaching your inbox? Try whitelisting them
There could be many reasons for an email provider to automatically mark the email as spam. Many email providers automatically mark an unknown email as a su...
Tue, 19 Oct, 2021 at 3:39 PM
How to open a ticket?
First, here are some tips on How to fill out the support ticket for maximum efficiency. 1. When you wish to open a ticket on trade.blocktrade.com, click...
Tue, 19 Oct, 2021 at 3:39 PM
I haven't received my account activation email
Occasionally, email providers block unrecognized IP addresses to prevent spam. Please make sure you have checked your spam directory, and if you are cer...
Tue, 19 Oct, 2021 at 3:40 PM
How do I change my email address?
Unfortunately, you cannot change the email address on your own. If you wish to change your email associated with your Blocktrade account please contact our ...
Tue, 19 Oct, 2021 at 3:40 PM
How do I close my account
If you wish to close your account, go to Settings in the Blocktrade app and at the bottom you will find "Delete Account" button.  You will nee...
Wed, 2 Mar, 2022 at 12:22 PM
Supported languages
If you are trying to reach our Customer Service, please make sure you use one of the currently supported languages:  English We are striving towar...
Tue, 19 Oct, 2021 at 3:41 PM
How are ticket statuses updated?
After you raise a ticket, you will first receive an automated e-mail, which means one of our agents has received it and will be in contact with you in the s...
Tue, 19 Oct, 2021 at 3:42 PM
Personal data erasure.
If you would like to have your personal and marketing data deleted as written in the privacy policy, paragraph 12.4 This enables you to ask us to delete...
Tue, 19 Oct, 2021 at 3:42 PM