Miscellaneous

Are there any fees using Blocktrade?
FEE & COST SCHEDULE This document determines the rates of fees Blocktrade charges for the Services and other costs regarding the use of the Services. I...
Thu, 9 Jan, 2020 at 1:52 PM
Blocktrade emails not reaching your inbox? Try whitelisting them
There could be many reasons for an email provider to automatically mark the email as spam. Many email providers automatically mark an unknown email as a su...
Tue, 10 Mar, 2020 at 2:40 PM
How to open a ticket?
First, here are some tips on How to fill out the support ticket for maximum efficiency. 1. When you wish to open a ticket on trade.blocktrade.com, click...
Fri, 5 Jun, 2020 at 1:52 PM
I haven't received my account activation email
Occasionally, email providers block unrecognized IP addresses to prevent spam. Please make sure you have checked your spam directory, and if you are cer...
Tue, 18 Feb, 2020 at 10:59 AM
How do I change my email address?
Unfortunately, you cannot change the email address on your own. If you wish to change your email associated with your Blocktrade account please contact our ...
Fri, 17 Jan, 2020 at 1:21 PM
How do I close my account
After you have withdrawn all of your funds and you are certain your account is ready to be deleted, you can open a customer service ticket (click to see how...
Wed, 12 Feb, 2020 at 10:41 AM
Supported languages
If you are trying to reach our Customer Service, please make sure you use one of the currently supported languages:  English We are striving towar...
Thu, 5 Sep, 2019 at 11:06 AM
How are ticket statuses updated?
After you raise a ticket, you will first receive an automated e-mail, which means one of our agents has received it and will be in contact with you in the s...
Thu, 20 Feb, 2020 at 1:18 PM
Personal data erasure.
If you would like to have your personal and marketing data deleted as written in the privacy policy, paragraph 14.3 This enables you to ask us to delete...
Wed, 15 Jan, 2020 at 11:12 AM