If you have deposited cryptocurrency to the wrong address, please, contact our Support team through the help widget on the platform itself or via email support@blocktrade.com.

The process of recovery takes a lot of time, so we cannot provide you with an estimate on how soon it may be completed. Unfortunately, in some cases, funds may not be recoverable.

As soon as you open a ticket, an agent will be in touch for any additional information we may need, to help you restore your misplaced funds.

⚠️When transacting on-chain, please, always make sure, that you are transferring cryptocurrency on the right blockchain and to correct receiving address to avoid any loss of assets.