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Knowledge base
Platform
Getting started
6
Step 1. Open an account/Register on Blocktrade
Step 2. Verify your identity
Step 3. Make your first deposit
Step 4. Trading
Step 5. Make your first withdrawal
See all 6 articles
Functionalities explained
7
Home explained
Wallet explained
Exchange explained
Activity explained
Portfolio performance
See all 7 articles
Your account
Verification
6
How long does it take to get verified?
How will I know if my account is verified?
Account verification error - resubmit
Utility bill is not on my name
Account verification - rejected
See all 6 articles
Security
11
Two-factor authentication (2FA) and how to set it up
Manage and recover your password
How to choose a password and what are the best practices?
Lost Access to 2FA? Here's How to Recover Your Account
Scammers on social media
See all 11 articles
Deposits, withdrawals and trading
12
Make your first FIAT deposit
Make your FIAT deposit using a credit/debit card
What networks does Blocktrade support?
How to see order status or cancel an active order?
Withdrawal confirmation via email
See all 12 articles
Membership
0
Miscellaneous
8
How to generate a trading report
Blocktrade emails not reaching your inbox?
How do I change my email address?
How to contact Blocktrade?
How is ticket status updated?
See all 8 articles
Marketplace
Functionalities explained
1
Buy, sell or convert crypto and fiat currencies
FAQ
1
Currency pairs available on the Marketplace
FAQs
Mobile app
15
Mobile App Step 1. Open an account/Register on Blocktrade
Mobile App Step 2. Verify your identity
Mobile App Step 3. Make your first deposit
Mobile App Step 4. Trading
Mobile App Step 5. Make your first withdrawal
See all 15 articles
API
5
Does Blocktrade have an API?
Create your API key
FIX API
Rest API
WebSockets
About Blocktrade
4
Introduction to Blocktrade
Where can I follow Blocktrade on social media?
Countries Blocktrade does not operate in
Hard forks policy
Cryptocurrencies and tokens
6
What currency codes does Blocktrade use?
Is it possible to cancel an order?
Different types of cryptocurrency storage
Can the cryptocurrency deposit address associated with my account expire?
Is it OK to send my mining payouts directly to my deposit address?
See all 6 articles
Corporate accounts
FAQ
1
Business accounts
Investors
Shareholder's portal
2
Activating your account on the shareholder portal
How to use the shareholder portal
Selling and transfering shares
0
BTEX token
2
Blocktrade VIP Community
BTEX lock-up and vesting periods