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Knowledge base
Platform
Getting started
6
Step 1. Open an account/Register on Blocktrade
Step 2. Verify your identity
Step 3. Make your first deposit
Step 4. Trading
Buying and selling currencies
See all 6 articles
Functionalities explained
8
Home explained
Wallet explained
Exchange explained
Activity explained
Orders explained
See all 8 articles
Your account
Verification
6
How will I know if my account is verified?
Utility bill is not on my name
Account verification - rejected
Account verification error - please resubmit
How long does it take to get verified?
See all 6 articles
Security
11
Two-factor authentication (2FA) and how to set it up
How to choose a password and what are ther best practices?
Manage and recover your password
What is the "master key" shown on the 2-FA page?
Lost Access to 2FA? Here's How to Recover Your Account
See all 11 articles
Deposits, withdrawals and trading
13
How long do deposits take?
Withdrawal confirmation via email
How to add a recipient
Deposited cryptocurrency to wrong address
Crypto Withdrawal to Wrong Address: What to Do and How to Prevent It
See all 13 articles
Membership
0
Miscellaneous
8
Blocktrade emails not reaching your inbox?
How to contact Blocktrade?
I haven't received my account activation email
How do I change my email address?
How do I close my account?
See all 8 articles
Marketplace
Functionalities explained
1
Buy, sell or convert crypto and fiat currencies
FAQ
1
Currency pairs available on the Marketplace
FAQs
Mobile app
15
Mobile App Step 1. Open an account/Register on Blocktrade
Mobile App Step 2. Verify your identity
Mobile App Step 3. Make your first deposit
Mobile App Step 4. Trading
Mobile App: Forgotten Password
See all 15 articles
API
4
Does Blocktrade have an API?
FIX API
WebSockets
Rest API
About Blocktrade
5
Why Blocktrade.com?
Introduction to Blocktrade
Countries Blocktrade does not operate in
Where can I follow Blocktrade on social media?
Hard forks policy
Cryptocurrencies and tokens
6
Different types of cryptocurrency storage
Can the cryptocurrency deposit address associated with my account expire?
Is it OK to send my mining payouts directly to my deposit address?
Is it possible to cancel an order/purchase?
What currency codes does Blocktrade use?
See all 6 articles
Corporate accounts
FAQ
1
Business accounts
Investors
Shareholder's portal
2
Activating your account on the shareholder portal
How to use the shareholder portal
Selling and transfering shares
0
BTEX token
3
Blocktrade VIP Community
Blocktrade VIPs Offered Additional Whitelist Spot for BTEX Exclusive Round
Special Referral Reward For The BTEX Public Token Sale