If you have deposited cryptocurrency to the wrong address, please contact our customer service through help widget on the platform itself or via email [email protected] 

The process of recovery takes a lot of time, so we cannot provide you with an estimate on how soon it may be completed. Unfortunately, in some cases funds may not be recoverable.

As soon as you open a ticket, an agent will be in touch for any additional information we may need, to help you restore your misplaced funds.