Losing access to your two-factor authentication (2FA) can be a frustrating experience, especially when it's the only thing standing between you and your important accounts. Fortunately, there is a way to recover your account and regain access to it. In this article, we will outline the steps you need to follow to recover your account when you've lost access to your 2FA.
When you set up your 2FA code, you received a master password or recovery phrase. This code is essential when you've lost access to your 2FA, as it's the recovery key that you can use to restore your Blocktrade.com account.
To recover your account, you'll first need to remove the previous 2FA security measures from your authenticator App. Once you've done this, you can create a new 2FA code on your account and in your authenticator app. This will ensure that you have secure access to your account going forward.
Once you've created your new 2FA code, you'll be able to continue using your authenticator app to log in to your Blocktrade.com account securely.
However, if you've lost access to your 2FA code and the recovery phrase, you'll need to go through a more complex recovery process. This process requires you to provide the ID documents and papers you provided during the registration process.To initiate this recovery process, you'll need to contact Blocktrade.com customer service. Therefore, one of our representatives will guide you through the process and help you recover your account.