Losing a loved one is difficult, and handling their finances can feel overwhelming. To make the process easier, we’ve outlined the steps required to recover funds from Blocktrade account of a deceased user.

1. Gather information and documents

To initiate a request, you will need the following documents:

• A certified copy of the deceased user’s death certificate
• Proof of your identity (a copy of your passport/ID)
• Proof of Executorship:
  • If you are a family member – proof of relationship, will, certificate of inheritance or equivalent
  • If you are an executor or representative of the estate - official documentation of your entitled role
• Account information (email address associated with the account, any other details) to facilitate the identification of Blocktrade account

2. Contact Blocktrade Support

Once you have the required documents, contact Blocktrade Support team via [email protected]. Please, attach digital copies (scanned PDFs or high-quality photos) of the required documents to your email.

Our team will review your submission and may contact you if additional information is needed.

⚠️ This process complies with relevant local and international laws. Be aware that the requirements may vary based on jurisdiction.

Finding support for bereavement

We understand that experiencing grief and loss can be incredibly difficult, and we want you to know that we are here to support you during this challenging time. To assist you further, we have compiled a list resources categorized by country: Find a Helpline.

If you have questions about the process, do not hesitate to contact our Support team.