Miscellaneous

Blocktrade emails not reaching your inbox?
There could be many reasons for an email provider to automatically mark the email as spam. Many email providers automatically mark an unknown email as a su...
Tue, 17 Jan, 2023 at 12:28 PM
How to contact Blocktrade?
In case of any questions/issues, you can request help from our Support team.  We provide two options: Chat - for immediate response Ticket - for more...
Fri, 27 Jan, 2023 at 4:04 PM
I haven't received my account activation email
Occasionally, email providers block unrecognized IP addresses to prevent spam. Please make sure you have checked your spam directory, and if you are cer...
Tue, 17 Jan, 2023 at 2:27 PM
How do I change my email address?
Unfortunately, you cannot change the email address on your own. If you wish to change your email associated with your Blocktrade account, please contact our...
Tue, 17 Jan, 2023 at 2:39 PM
How do I close my account?
If you wish to close your Blocktrade account, here is step-by-step: 1. Log in to your Blocktrade account and go to Settings: 2. On the bottom of...
Tue, 14 Mar, 2023 at 5:45 PM
How is ticket status updated?
After you write to us to [email protected] or create a ticket, you will receive an automated e-mail first, stating the ticket number. It means that we ...
Mon, 20 Feb, 2023 at 5:50 PM
Personal data erasure
The legal rights of deleting your Personal and marketing data are described in Blocktrade's Privacy Policy, paragraph 12.4. --- This enables you t...
Tue, 17 Jan, 2023 at 2:40 PM
How to generate a trading report
If you require a list of transactions made on the Blocktrade platform (due to legal or tax purposes, for instance), you can generate a trading and transacti...
Tue, 14 Mar, 2023 at 5:50 PM