There could be many reasons for an email provider to automatically mark the email as spam. Many email providers automatically mark an unknown email as a su...

In case of any questions/issues, you can request help from our Support team.  We provide two options: Chat - for immediate response Ticket - for more...

Occasionally, email providers block unrecognized IP addresses to prevent spam. Please make sure you have checked your spam directory, and if you are cer...

Unfortunately, you cannot change the email address on your own. If you wish to change your email associated with your Blocktrade account, please contact our...

If you wish to close your Blocktrade account, here is step-by-step: 1. Log in to your Blocktrade account and go to Settings: 2. On the bottom of...

After you write to us to [email protected] or create a ticket, you will receive an automated e-mail first, stating the ticket number. It means that we ...

The legal rights of deleting your Personal and marketing data are described in Blocktrade's Privacy Policy, paragraph 12.4. --- This enables you t...

If you require a list of transactions made on the Blocktrade platform (due to legal or tax purposes, for instance), you can generate a trading and transacti...