Miscellaneous
There could be many reasons for an email provider to automatically mark the email as spam. Many email providers automatically mark an unknown email as a su...
Tue, 17 Jan, 2023 at 12:28 PM
In case of any questions/issues, you can request help from our Support team. We provide two options: Chat - for immediate response Ticket - for more...
Fri, 27 Jan, 2023 at 4:04 PM
Occasionally, email providers block unrecognized IP addresses to prevent spam. Please make sure you have checked your spam directory, and if you are cer...
Tue, 17 Jan, 2023 at 2:27 PM
Unfortunately, you cannot change the email address on your own. If you wish to change your email associated with your Blocktrade account, please contact our...
Tue, 17 Jan, 2023 at 2:39 PM
If you wish to close your Blocktrade account, here is step-by-step: 1. Log in to your Blocktrade account and go to Settings: 2. On the bottom of...
Tue, 14 Mar, 2023 at 5:45 PM
After you write to us to [email protected] or create a ticket, you will receive an automated e-mail first, stating the ticket number. It means that we ...
Mon, 20 Feb, 2023 at 5:50 PM
The legal rights of deleting your Personal and marketing data are described in Blocktrade's Privacy Policy, paragraph 12.4. --- This enables you t...
Tue, 17 Jan, 2023 at 2:40 PM
If you require a list of transactions made on the Blocktrade platform (due to legal or tax purposes, for instance), you can generate a trading and transacti...
Tue, 14 Mar, 2023 at 5:50 PM