When you created your 2FA code, you received a master password.


You can easily recover your account using that recovery phrase. This code is the recovery key that you can now use to restore Blocktrade.com account.


You’ll need to remove previous 2FA security and create a new one on your Blocktrade.com account and in your authenticator app.


You may now continue using your Authenticator for logging into Blocktrade.com. 


If you lost access to your 2FA, there is a complex recovery process that will require you to provide all the ID documents and papers you provided with your KYC process. You will need to contact our customer service to start the process.