If you have received an email that your account verification was rejected, it could be due to the following reasons:

  • You were requested multiple times to resubmit the documents, but you kept continually submitting the same documents. 
  • As we update our countries of operations list frequently, your country might have been added to the list. 
  • You did not pass our KYC due to legal, financial or other reasons.


⚠️ Note that all rejections are final and creating a new account, with previously rejected documents, will lead to rejection.


Proof of Identity Submission tips:

  • The ID document used must still be valid at the time of being uploaded. Should the document expire in the near future, you will be required to provide an updated document before the expiry date is reached;

  • There should be no evidence of manipulation, edits, watermarks, impediments, etc. on the document;

  • Make sure that the document is fully visible and in focus, so we can see all details (including your first and last name, date of birth, ID number, signature, and both issue and expiry date);

  • Switch off the flash on your camera/device to avoid any glare, and ensure there is sufficient lighting in the room;

  • Please ensure the device you are using can support taking photos with a high photo resolution. If this is not possible - please try using a different device;

  • If using an ID card or driver's license, we need to be able to see both sides of the document and the four outside corners. You will be required to upload images of both the front and back of the document;

  • If using a passport, both the top and bottom pages must be fully visible, as well as the four outside corners;

  • The image cannot be scanned, modified or altered from its original form.


Tips for a Good Selfie: 

  • Natural sunlight is better than artificial light;

  • Use a plain-coloured, solid background;

  • Avoid uploading any blurry/low-quality images. Please ensure the device you are using can support taking photos with a high photo resolution. If this is not possible - please try using a different device.