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Guidelines for Capturing Identity Document Images
How do I know my account is verified?
Utility bill not addressed to me
Account verification - rejected
Account verification error - please resubmit
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Two-factor authentication (2FA) and how to set it up
How to choose a password?
Manage and recover your password
What is the "master key" shown on the two-factor authentication page?
I have lost access to my 2FA, how do I recover my account?
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Deposits, withdrawals and trading
What cryptocurrencies can I trade on Blocktrade?
How long do FIAT deposits take?
How long do withdrawals take?
Deposited cryptocurrency to wrong address
Why is my BIC invalid?
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Are there any fees using Blocktrade?
Blocktrade emails not reaching your inbox? Try whitelisting them
How to open a ticket?
I haven't received my account activation email
How do I change my email address?
See all 9 articles