Verification 7

• Guidelines for Capturing Identity Document Images
• How do I know my account is verified?
• Utility bill not addressed to me
• Account verification - rejected
• Account verification error - please resubmit

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Security 11

• Two-factor authentication (2FA) and how to set it up
• How to choose a password?
• Manage and recover your password
• What is the "master key" shown on the two-factor authentication page?
• I have lost access to my 2FA, how do I recover my account?

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Deposits, withdrawals and trading 14

• What cryptocurrencies can I trade on Blocktrade?
• How long do FIAT deposits take?
• How long do withdrawals take?
• Deposited cryptocurrency to wrong address
• Why is my BIC invalid?

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Membership 1

• Lifetime membership

Miscellaneous 9

• Are there any fees using Blocktrade?
• Blocktrade emails not reaching your inbox? Try whitelisting them
• How to open a ticket?
• I haven't received my account activation email
• How do I change my email address?

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