Verification 6

• How will I know if my account is verified?
• Utility bill is not on my name
• Account verification - rejected
• Account verification error - please resubmit
• How long does it take to get verified?

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Security 11

• Two-factor authentication (2FA) and how to set it up
• How to choose a password and what are ther best practices?
• Manage and recover your password
• What is the "master key" shown on the 2-FA page?
• Lost Access to 2FA? Here's How to Recover Your Account

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Deposits, withdrawals and trading 13

• How long do deposits take?
• Withdrawal confirmation via email
• How to add a recipient
• Deposited cryptocurrency to wrong address
• Crypto Withdrawal to Wrong Address: What to Do and How to Prevent It

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Miscellaneous 8

• Blocktrade emails not reaching your inbox?
• How to contact Blocktrade?
• I haven't received my account activation email
• How do I change my email address?
• How do I close my account?

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