Verification 6

• How will I know if my account is verified?
• Utility bill is not on my name
• Account verification - rejected
• Account verification error - please resubmit
• How long does it take to get verified?

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Security 12

• Two-factor authentication (2FA) and how to set it up
• How to choose a password and what are ther best practices?
• Manage and recover your password
• What is the "master key" shown on the 2-FA page?
• I have lost access to my 2FA, how do I recover my account?

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Deposits, withdrawals and trading 15

• Depositing FIAT currency to your account for the first time
• How long do FIAT deposits take?
• Withdrawal confirmation via email
• How long do cryptocurrency deposits take?
• Deposited cryptocurrency to wrong address

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Miscellaneous 9

• Blocktrade emails not reaching your inbox? Try whitelisting them
• How to open a ticket?
• I haven't received my account activation email
• How do I change my email address?
• How do I close my account

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