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How will I know if my account is verified?
Utility bill is not on my name
Account verification - rejected
Account verification error - please resubmit
How long does it take to get verified?
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Two-factor authentication (2FA) and how to set it up
How to choose a password and what are ther best practices?
Manage and recover your password
What is the "master key" shown on the 2-FA page?
I have lost access to my 2FA, how do I recover my account?
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Deposits, withdrawals and trading
Depositing FIAT currency to your account for the first time
How long do FIAT deposits take?
Withdrawal confirmation via email
How long do cryptocurrency deposits take?
Deposited cryptocurrency to wrong address
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Blocktrade emails not reaching your inbox? Try whitelisting them
How to open a ticket?
I haven't received my account activation email
How do I change my email address?
How do I close my account
See all 9 articles