Getting started 9

• Step 1. Open an account/Register on Blocktrade
• Step 2. Verify your identity
• Step 3. Make your first deposit (the "Get" button)
• Step 4. Trading
• Step 5. Make your first withdrawal (the "Send" button explained)

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Functionalities explained 9

• Wallet explained
• Dashboard explained
• Quick Trade explained: How to exchange assets on Blocktrade.com
• Recipients explained
• Tradeview explained

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Verification 7

• Guidelines for Capturing Identity Document Images
• How do I know my account is verified?
• Utility bill not addressed to me
• Account verification - rejected
• Account verification error - please resubmit

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Security 11

• Two-factor authentication (2FA) and how to set it up
• How to choose a password?
• Manage and recover your password
• What is the "master key" shown on the two-factor authentication page?
• I have lost access to my 2FA, how do I recover my account?

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Deposits, withdrawals and trading 14

• What cryptocurrencies can I trade on Blocktrade?
• How long do FIAT deposits take?
• How long do withdrawals take?
• Deposited cryptocurrency to wrong address
• Why is my BIC invalid?

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Membership 1

• Lifetime membership

Miscellaneous 9

• Are there any fees using Blocktrade?
• Blocktrade emails not reaching your inbox? Try whitelisting them
• How to open a ticket?
• I haven't received my account activation email
• How do I change my email address?

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Mobile App 16

• Mobile App Step 1: Open and account/register on Blocktrade
• Mobile App Step 2: Verify your identity
• Mobile App Step 3: Making your first deposit
• Mobile App Step 4: Trading
• Mobile App Step 5: Make your first withdrawal

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API 4

• Does Blocktrade have an API?
• Fix API
• Websocket
• Rest API

About Blocktrade 10

• Introduction
• What is Blocktrade?
• Why Blocktrade.com?
• Countries of operations
• Token Swap - HDG/BTT

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Cryptocurrencies and Tokens 6

• Different types of cryptocurrency storage
• Can the cryptocurrency deposit address associated with my account expire?
• Is it OK to send my bitcoin mining payouts directly to my deposit address?
• Is it possible to cancel an order/purchase?
• What currency codes do you use?

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Corporate accounts FAQ 1

• Corporate account

Announcements 1

• Blocktrade.com Tokens (BTT) swap

Educational 21

• Crypto assets available on Blocktrade.com
• Improve your digital assets trading account security
• Security tokens
• Utility tokens
• ESMA - European Securities and Markets Authority

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